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Returns & Exchanges
At EGM Cigars, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit, you can return your unworn items within 30 days of delivery for a full refund or exchange.
1
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
2
Prepare the Package
Place the items in their original packaging with all tags attached to ensure they remain protected during transit.
3
Ship It Back
Print your prepaid shipping label and drop off the package at any authorized courier location.
4
Receive Your Refund
Once our team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing